What does the Customer Service assessment measure?

Two separate things: how far agents run your customer service workflows today (18 questions across six phases, scored out of 36), and how well agent actions are controlled (2 questions, scored out of 4).

Is it free, and do I need to give my email?

It is free and your result appears on the page. Emailing yourself the full report is optional.

Is the result a certification?

No. It is a self-assessment based on your answers, not an audit, certification or compliance determination.

All solutions

Customer Service

How is your team using AI in customer service?

Let agents gather missing details, work through diagnosis and keep cases moving. Alyria limits each agent to the right customer, verification state and refund authority, and controls where customer data can go.

Get started Assess your customer support workflow

20 questions. Your result appears on the page; emailing the full report is optional.

How is your team using AI in customer service?

Question 1 of 20Receive · 0 of 20 answered

Omnichannel intake

How do new customer contacts become complete, connected cases?

We do this without AI0 ptsA representative reads email, chat or call notes, creates the case and copies the relevant details into the service system.We prompt AI manually1 ptYou ask AI to summarize a conversation and draft the case fields, then copy or save the result yourself.An agent runs on a schedule or event2 ptsEach new contact triggers an agent that creates or updates the case, links the original conversation and flags missing details without silently merging uncertain customer identities.

Answer for how your team works today. An automated workflow can still require human approval and must stay within authorized scope. Automation and control maturity are shown separately.

Workflow templates

Start from a governed Customer Service template

See the full templates

Beacon

Controls that travel with the agent

Customer and refund scope
Customer scope, verification, permitted changes and refund or approval limits are enforced around the agent.
Verification and history checks
Before acting, policy checks current verification, case history and the sensitive data the agent has already accessed.

How Beacon governs agents See a semantic policy example

Constellation

Shared knowledge, explicit access

A service agent can use an approved Engineering workaround and Legal's customer-facing policy wording without exposing raw diagnostic secrets or privileged legal discussions.

Explore Constellation

Questions

What does the Customer Service assessment measure?: Two separate things: how far agents run your customer service workflows today (18 questions across six phases, scored out of 36), and how well agent actions are controlled (2 questions, scored out of 4).
Is it free, and do I need to give my email?: It is free and your result appears on the page. Emailing yourself the full report is optional.
Is the result a certification?: No. It is a self-assessment based on your answers, not an audit, certification or compliance determination.

Take the assessment Book a demo

How is your team using AI in customer service?

How is your team using AI in customer service?

How do new customer contacts become complete, connected cases?

Start from a governed Customer Service template

Controls that travel with the agent

Customer and refund scope

Verification and history checks

Shared knowledge, explicit access

Questions